At Greenies Pet Store, we understand that your feline friend’s happiness depends on timely and secure delivery of their favorite products. That’s why we’ve designed a delivery process that is as reliable and caring as the products we offer. Whether you’re ordering dental treats, cozy beds, or interactive toys, we ensure your items reach you safely and efficiently, no matter where you are in the world.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping: For a flat fee of $12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days and delivered within 10-15 days after dispatch. This option is perfect for those who want a balance of speed and affordability.
  • Free Shipping: For orders over $50, we provide free shipping via EMS. After processing your order in 1-2 days, delivery takes 15-25 days. This eco-friendly option is ideal for budget-conscious cat lovers who plan ahead.

Note: We ship globally, excluding a few remote areas in Asia and other regions. During checkout, our system will confirm if delivery is available to your location.

Order Processing

Once you place an order, our team springs into action! We carefully pack your items—whether it’s vet-recommended Greenies dental treats or a sturdy cat carrier—to ensure they arrive in perfect condition. Orders are processed within 1-2 business days, and you’ll receive a confirmation email with tracking details so you can monitor your package’s journey.

Delivery Times

Delivery times vary based on your location and the shipping method chosen. Here’s what to expect:

  • Standard Shipping (DHL/FedEx): 10-15 days after dispatch. This service is reliable and includes tracking for peace of mind.
  • Free Shipping (EMS): 15-25 days after dispatch. While it takes a bit longer, it’s a cost-effective way to get premium products delivered to your doorstep.

Please note that these times are estimates and may be affected by customs processes or unforeseen circumstances. We appreciate your patience and understanding.

Returns and Support

If anything isn’t purr-fect with your order, we’re here to help! You can return products within 15 days of receipt for a refund or exchange. For assistance with delivery issues or any questions, reach out to our expert support team at [email protected]. We’re based in Milwaukee, US, but we serve cat lovers worldwide with dedication.

Thank you for choosing Greenies Pet Store—where your cat’s health and happiness drive everything we do, including how we deliver!