Welcome to the Greenies Pet Store FAQ page! We’ve compiled answers to the most common questions about our products, services, and policies. Whether you’re a new customer or a loyal friend, we hope this information helps you and your feline companion enjoy a purr-fect experience with us.

Product Questions

1. What types of products do you offer for cats?
We are a one-stop shop for all your cat’s needs! Our product range includes seven main categories: Cat Beds & Furniture, Cat Carriers & Strollers, Cat Doors & Enclosures, Cat Food, Cat Grooming Supplies, Cat Toys, and Cat Treats. We focus on quality items that promote your cat’s health, happiness, and well-being.
2. Are your cat food and treats vet-recommended?
Yes! We are proud to offer Greenies dental treats, which are vet-recommended for oral health. We carefully select our products, especially food and treats, to ensure they meet high standards of nutrition and quality.

Ordering & Account Questions

1. How do I place an order?
Simply browse our website, add your desired items to your cart, and proceed to checkout. You will need to provide your shipping details and choose a payment method.
2. Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping information for faster checkout next time, and view your order history.
3. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and JCB. We also accept PayPal for a secure and convenient checkout experience.

Shipping & Delivery Questions

1. Where do you ship?
We are happy to ship globally to cat lovers everywhere! However, we are currently unable to deliver to a few remote areas, primarily in Asia. Our checkout system will automatically confirm if we can deliver to your address.
2. What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95 flat fee): Shipped via DHL or FedEx. Processed in 1-2 business days and delivered within 10-15 days after dispatch.
– Free Shipping: Available on orders over $50, shipped via EMS. Processed in 1-2 business days and delivered within 15-25 days after dispatch.
3. How long will it take to receive my order?
After we process your order (within 1-2 business days), the delivery time depends on your location and chosen shipping method. Please allow 10-15 days for Standard Shipping and 15-25 days for Free Shipping. These are estimates, and delays can occasionally occur due to customs or other unforeseen circumstances.
4. Will I receive a tracking number?
Absolutely! Once your order is dispatched, we will send you a confirmation email that includes your tracking details. This allows you to follow your package’s journey to your doorstep.

Returns & Refunds Questions

1. What is your return policy?
Your satisfaction is our priority. If you or your cat are not completely happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. The item must be in its original, unused condition.
2. How do I start a return or exchange?
Please contact our support team at [email protected] to initiate a return. Let us know your order number and the reason for the return, and we will guide you through the simple process.

Contact & Support Questions

1. How can I contact customer service?
Our dedicated team of cat lovers is here to help! For any questions, delivery issues, or concerns, please email us at [email protected]. We are based in Milwaukee, US, but we assist customers worldwide.
2. What are your business hours?
Our team processes orders and responds to emails during standard business hours, Monday through Friday. We strive to answer all inquiries within 24-48 hours.

We hope this FAQ has been helpful. If you have any other questions, don’t hesitate to reach out to our friendly support team. Thank you for trusting Greenies Pet Store for your cat’s needs!