Hello to all our wonderful cat parents and feline aficionados! At Greenies Pet Store, we take immense pride in curating the highest quality products for your beloved furry family members—from cozy Cat Beds & Furniture to engaging Cat Toys and nutritious Cat Food. Just as we prioritize your cat’s happiness, we are dedicated to ensuring your complete satisfaction with every purchase. However, we understand that sometimes things might not work out as planned. That’s why we’ve designed a hassle-free Returns & Exchanges policy to make things right.

Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, unopened, and in their original packaging.
  • Non-Returnable Items: For health and safety reasons, Cat Food and Cat Treats are final sale and cannot be returned or exchanged.
  • Refund Method: Refunds are issued to the original payment method.
  • Refund Timeframe: 5-10 business days after we receive and process your return.

💡 Important Note: Due to health and hygiene concerns, all Cat Food and Cat Treats are non-returnable. We want to ensure the safety and well-being of all our feline customers!

Step-by-Step Return or Exchange Process

Step 1: Submit a Return/Exchange Request

Within 15 days of receiving your order, please contact our friendly, cat-loving support team at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template below to make the process even easier.

Return/Exchange Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Hello Greenies Team,

I would like to request a [return/exchange] for my recent order, Order #[Your Order Number].

Product Name: [e.g., Cozy Cat Bed]
Reason for Return/Exchange: [Please provide a brief reason]
Preferred Solution: [Refund / Exchange for (specific product)]

I have ensured the product is unused and in its original packaging.

Thank you,
[Your Full Name]

Step 2: Wait for Approval and Shipping Instructions

Our team will review your request and, upon approval, email you within 1-2 business days with further instructions and a return shipping address. Please do not ship the item back without this authorization.

Step 3: Package and Ship the Item

Securely package the item in its original packaging, include a copy of your order confirmation or return authorization email, and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).

Step 4: Receive Your Refund or Exchange

Once we receive and inspect the returned item, we will process your request:

  • Refunds: Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days. The timing may vary depending on your financial institution.
  • Exchanges: We will ship the replacement product as soon as possible, using the same shipping method as your original order. You will receive a tracking number via email.

We’re Here to Help!

At Greenies Pet Store, we believe in building lasting relationships with cat lovers worldwide. Your trust means everything to us. If you have any questions or need assistance with a return or exchange, don’t hesitate to reach out to our dedicated team of cat-loving support specialists:

Email: [email protected]
Address: 97 Grant View Drive, Milwaukee, US 53213

Thank you for choosing Greenies Pet Store. We’re honored to be a part of your journey in providing a happy, healthy life for your beloved cat.

Happy Shopping!
The Greenies Pet Store Team