Hello to all our fantastic cat parents and dedicated feline enthusiasts!
At Greenies Pet Store, we are passionate about providing the very best for your cherished companions. We understand that receiving your orders promptly and with the option for hassle-free returns is a key part of your shopping experience. That’s why we’ve crafted clear and caring Shipping and Returns policies to ensure your complete satisfaction.
Shipping Policy 🚚
We work swiftly to get your cat’s new favorites on their way to you!
Order Processing Time: All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed on weekends or holidays.
Shipping Methods & Times: We ship globally (excluding Asia and a few remote areas).
- Standard Shipping (DHL or FedEx):
- Cost: $12.95
- Delivery Time: 10-15 business days after shipment.
- Free Shipping (EMS):
- Available on all orders over $50.
- Delivery Time: 15-25 business days after shipment.
You will receive a tracking number via email once your order ships, so you can follow its journey to your doorstep!
Returns & Exchanges Policy ↩️
Your happiness and your cat’s safety are our top priorities. Our returns policy is designed to be straightforward and fair.
Return Window: We accept returns and exchanges within 15 days of the delivery date.
Condition of Items: To be eligible for a return or exchange, items must be unused, unopened, and in their original packaging.
💡 Important Health & Safety Note: To ensure the health and well-being of all our feline friends, Cat Food and Cat Treats are considered final sale. For hygiene reasons, these items cannot be returned or exchanged under any circumstances. We appreciate your understanding.
Step-by-Step Return or Exchange Process
Step 1: Submit a Request
Within 15 days of delivery, please contact our cat-loving support team at [email protected]. Include your order number and details about the item you wish to return or exchange. Use the template below to make it easy!
Subject: Return/Exchange Request for Order #[Your Order Number]
Body:
Hello Greenies Team,
I would like to request a [return/exchange] for my recent order, Order #[Your Order Number].
Product Name: [e.g., Cozy Cat Bed]
Reason for Return/Exchange: [Please provide a brief reason]
Preferred Solution: [Refund / Exchange for (specific product)]
I have ensured the product is unused and in its original packaging.
Thank you,
[Your Full Name]
Step 2: Wait for Approval & Instructions
Our team will review your request and email you within 1-2 business days with approval and a return shipping address. Please do not send the item back without this authorization.
Step 3: Ship the Item Back
Please securely package the item in its original packaging, include a copy of your order confirmation or the return authorization email, and ship it to the address we provide.
Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., we sent the wrong item).
Step 4: Receive Your Refund or Exchange
Once we receive and inspect the returned item, we will process your request.
- Refunds: Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days. The timing may vary slightly depending on your financial institution.
- Exchanges: We will ship the replacement product as soon as possible, using the same shipping method as your original order. You will receive a tracking number via email.
We’re Here to Help!
Your trust means the world to us. If you have any questions at all about shipping, returns, or exchanges, please don’t hesitate to reach out to our dedicated team of cat-loving support specialists.
Email: [email protected]
Address: 97 Grant View Drive, Milwaukee, US 53213
Thank you for choosing Greenies Pet Store. We’re honored to help you provide a happy and healthy life for your beloved cat!
Happy Shopping!
The Greenies Pet Store Team